Product assistance

TikManager Support

Practical checks for account connection, local content preparation, scheduling records, and publishing status.

Documentation available
Troubleshooting

Start with these checks

TikManager is a desktop application. Many issues can be resolved by checking the local application state, authorization status, file access, and selected settings.

01

The profile does not show as connected

Open Profiles, confirm that the intended profile displays the connected state, and complete OAuth authorization again only if the existing connection is no longer valid. Never send your password or tokens to support.

02

Authorization did not complete

Confirm that the browser callback returned to the local TikManager authorization flow, the computer date and time are accurate, and security software is not blocking the local callback address.

03

A media file cannot be selected

Confirm the file exists, is readable by your Windows account, and uses a supported extension. The current content preparation flow accepts MP4 video and JPG/JPEG images.

04

A post cannot be scheduled

Select a connected profile and supported file, enter a valid date in DD.MM.YYYY format, enter time as HH:mm, and make sure the chosen minute is in the future.

05

The publishing state reports an error

Review the application status and available error information. A third-party platform may reject a request because of authorization, content, settings, account eligibility, API availability, or policy requirements.

06

You want to disconnect a profile

Use the profile controls in TikManager to remove locally stored account information. If needed, also revoke the authorization through the applicable TikTok account settings.

Product information

Need an overview first?

Review the product workflow, features, and security principles on the TikManager home page.

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